Auto Claims

In the event of an automobile accident, follow these steps:

1.    Report the accident to the police.

2.    Obtain information about the other people involved in the accident such as the following:

a.    Names, addresses and phone numbers

b.    Insurance company

c.    Type of vehicle

d.    Auto and driver’s license numbers

3.    Have your vehicle towed to the nearest repair shop if the vehicle is not drivable. Do not authorize repairs until the claims adjuster gives you the authority to do so.

4.    Call us to report the accident.

In the event of a windshield, vandalism or theft loss, follow these steps:

1.    Report the vandalism loss or theft to the police.

2.    Call us to report a loss.

After we report the claim to the insurance company, the claims adjuster will do the following:

1.            Contact you to request details of the accident and repair estimates.

2.    Arrange for an appraiser to inspect the damages of vehicles that are not drivable or extensively damaged.

3.            Contact you for a settlement.

4.            Deal directly with the others involved in the accident.

You should not talk to others involved in the accident, but refer them to your claims adjuster.

For more additional guidance, contact us today at 423-541-1111 or email us at info@riseins.com.